Apple Technical Support Accused of Stealing User's Personal Data in China

Apple is widely known for its consumer support and service section, simply information technology seems like 1 Chinese user is getting the curt end of the stick. In a rather lengthy post on Chinese microblogging platform Weibo, user 美国往事1999 outlines an run into with Apple'southward Tech Back up and it shows united states the amount of data nosotros don't fifty-fifty know companies have on us.

The Chinese user alleges that i of Apple'southward Tech Support personnel illegally gained admission to his personal info and blackmailed him, after a support call went awry. He claims the tech support worker had threatened him of deleting all his info stored in iCloud and barring him from using an Apple product in Communist china for the rest of his life.

This incident took place on February 28, the same day Apple transferred all of its Chinese iCloud operations to a local deject visitor in Guizhou.

The alleged victim in this example says the Apple tree's tech back up personnel was rude from the beginning and refused to escalate the phone call to a senior support member or manager. After the call ended, the tech support personnel called the user and said that he'd utilized his power (granted past Apple) to invade his iCloud account and copy all his personal info.

The blackmailer gave the user one 60 minutes to add him on QQ and contact him for all further steps. However, the Apple tech back up guy never did call dorsum and had changed all the user'southward login credential to Hotmail and other e-mail accounts. The alarming thing here is that Apple's iCloud details stored all email accounts related to the person, even though only the iCloud email should have been visible.

When he was finally able to log back in, the victim establish a threatening message from the Apple support executive. Hither's the message:

You can guess who I am. You should be afraid. I'yard going to share your account and data with the world. If yous'd like to chat, add this QQ. I practice not want you to login in China again haha.

In addition to spilling the details of his encounter in text on social media, user 美国往事1999 has also attached an audio file which contains the telephone recording of threats doled out by Apple'south technical guy. The file is uploaded to Baidu Cloud and the conversation is in Chinese, so it is difficult to make out what the threats really are. Notwithstanding, information technology definitely gives y'all a glimpse into your cyber data can be mishandled. This incident has been reported to the police.

Apple contacted me this morning saying the employee was fired merely declined to requite any details. They refused to disclose how much my personal information and data that employee stole, what he had done with it.

As for the current condition of the blackmailing state of affairs, Apple had reached out to the Weibo user and stated that the technical support worker in question has been discharged from duty. Nonetheless, there's no discussion on the user's personal information and what might eventually come of it. So, accept this every bit a major lesson in cybersecurity and I'd suggest you activate two-factor authentication on all your Internet accounts. It must be noted that Apple recently moved iCloud storage to China for its users in that land, and the incident supposedly took place at the new facility which also houses Apple support.

Source: https://beebom.com/apple-official-support-stealing-data-china/

Posted by: kimyage1981.blogspot.com

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